Privacy Policy for ji88 – Your Data, Your Rights

When you register for, access or use the ji88 platform, we collect certain personal information about you. We have grouped this into the following categories so it is easy to understand exactly what is being collected and why each category is necessary for operating your account.

We collect this information through several channels: directly from you when you fill in registration forms or communicate with support; automatically through cookies and tracking technologies when you browse and use the ji88 platform; and from third-party verification services when we conduct KYC checks on your submitted identity documents.

ji88 uses your personal data only for the purposes described below. We do not process your data in ways that are incompatible with these stated purposes without first notifying you and, where required, obtaining your consent.

• Account management: Creating and maintaining your ji88 account, verifying your identity, managing your balance and processing your transactions in PKR.
• Transaction processing: Handling deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. Matching payment records to your account and reconciling balances.
• Fraud prevention and security: Monitoring account activity for unusual patterns that may indicate fraudulent use, money laundering, account takeover or other prohibited conduct described in our Terms and Conditions.
• KYC and regulatory compliance: Verifying your identity and age in accordance with our obligations as a licensed gaming operator. Retaining identity documents for the period required by applicable regulations.
• Responsible gaming: Monitoring your usage patterns against the limits and thresholds you have set, and where required by our responsible gaming obligations, flagging accounts that show indicators of problem gambling behaviour for appropriate intervention.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of interactions to ensure consistent service quality.
• Platform improvement: Analysing aggregated, anonymised usage data to understand which features are working well and where the ji88 experience can be improved.
• Marketing communications (with consent only): Sending you promotional emails, SMS or in-app notifications about new games, promotions, bonuses and platform updates — but only where you have opted in to receive these. You can withdraw consent at any time.
• Legal obligations: Meeting any reporting, record-keeping or disclosure obligations imposed on ji88 by applicable law.

ji88 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, unless this is required by law and we have notified you accordingly.

Every time ji88 processes your personal data, we do so on one of the following legal bases. Understanding these helps you know which of your rights apply in each situation.

• Contract performance: Most of our data processing — including running your account, processing transactions and providing game access — is necessary for the performance of the contract between you and ji88 when you register and accept our Terms and Conditions.
• Legal obligation: Certain processing activities — particularly KYC identity verification, age verification, Anti-Money Laundering (AML) checks and record retention — are required by law. We cannot operate a gaming platform without performing these activities.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics and technical infrastructure maintenance is carried out on the basis of ji88's legitimate interest in operating a secure, reliable and compliant platform. We balance these interests against your rights and only proceed where our interests do not override yours.
• Consent: Marketing communications are sent only where you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting support, without affecting the lawfulness of processing that took place before withdrawal.

ji88 does not sell your personal data. We do share certain data with trusted third-party partners where this is necessary to operate the platform. Every third party with whom ji88 shares data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond the specific service they provide to ji88.

The categories of third parties with whom ji88 may share your data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card networks receive the transaction data necessary to process your deposits and withdrawals. They process this data under their own regulated privacy frameworks.
• Identity verification services: Third-party KYC providers process your submitted identity documents to verify your name, date of birth and CNIC number. These services operate under strict data processing agreements with ji88.
• Game software providers: Pragmatic Play, NetEnt, Play'n GO, PG Soft and other providers receive technical session data (player ID, bet amounts, game outcomes) necessary to operate their games within the ji88 platform. They do not receive your name, contact details or payment information.
• IT infrastructure and cloud providers: ji88's platform is hosted on secure cloud infrastructure. These providers operate as data processors under contractual obligations and do not access your data for any independent purpose.
• Fraud prevention and AML services: Specialist third-party tools are used to assist in detecting fraudulent transactions and meeting anti-money laundering obligations. Data shared with these services is limited to what is strictly necessary for the analysis.
• Legal and regulatory authorities: ji88 may be required by law to disclose personal data to regulatory bodies, law enforcement agencies or courts. We will only do so where legally compelled and, where permitted, will notify you of any such disclosure.

ji88 does not transfer your personal data to parties in countries that do not provide an adequate level of data protection without implementing appropriate safeguards — such as standard contractual clauses — in the relevant data processing agreements.

ji88 uses cookies and similar tracking technologies to make the platform function correctly, keep your session active, and understand how players use different parts of the site so we can continue to improve it. Here is a breakdown of the types of cookies in use on ji88:

• Essential cookies: These are required for the ji88 platform to function. They maintain your login session, remember your language preferences and ensure that features like live chat work correctly. You cannot opt out of essential cookies while using ji88, as they are technically necessary to deliver the service.
• Analytics cookies: These help ji88 understand how players interact with the platform — which pages are most visited, where players navigate from, and how long sessions typically last. This data is aggregated and anonymised; it does not identify you personally. Analytics cookies can be declined via your browser settings.
• Functional cookies: These remember your preferences (such as preferred deposit method or most recently played game category) so you do not have to reconfigure them each visit. Declining these cookies may reduce platform convenience but will not prevent you from using ji88.
• Security cookies: These assist in detecting and preventing fraudulent logins and protecting your account from session hijacking. They are considered essential and cannot be disabled.

ji88 does not use third-party advertising cookies or tracking pixels for retargeted advertising. We do not allow third-party advertising networks to set cookies on ji88 pages. You can manage cookie preferences for non-essential cookies through your browser settings. Clearing cookies will log you out of the ji88 platform and reset functional preferences.

ji88 takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risk associated with the type of data we hold. The following security measures are in place across the ji88 platform:

• Transport Layer Security (TLS): All data transmitted between your browser or mobile device and ji88 servers is encrypted in transit using current TLS standards. You can verify this by checking for the padlock icon in your browser address bar.
• Encryption at rest: Sensitive data fields including payment credentials and identity documents are encrypted at rest within ji88's secure data infrastructure. Database-level encryption protects against data exposure in the event of unauthorised system access.
• Access controls: Access to personal data within ji88's internal systems is restricted to employees and contractors with a specific, legitimate business need. All access is logged and audited. Former employees are immediately revoked on departure.
• Intrusion detection: ji88's infrastructure is monitored continuously for unauthorised access attempts, anomalous traffic patterns and potential security incidents. Automated alerts trigger immediate review by our security team.
• Password hashing: Account passwords on ji88 are stored as salted cryptographic hashes. We never store your password in plain text and cannot retrieve it — only reset it through the verified account recovery process.
• Two-factor authentication (2FA): ji88 supports 2FA for account login. We strongly encourage all Pakistani players to enable this feature from their account security settings.

While we implement robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights, ji88 will notify affected users within a reasonable timeframe and take immediate remedial action.

ji88 retains your personal data for as long as your account is active and for a period after account closure as required by our legal, regulatory and contractual obligations. The following retention periods apply:

• Account and identity data: Retained for a minimum of 5 years after account closure to meet anti-money laundering record-keeping requirements. This is a legal obligation and cannot be shortened on request.
• Transaction records: Full deposit, withdrawal and betting records are retained for a minimum of 5 years for financial compliance and audit purposes.
• KYC documents: Identity verification documents are retained for the duration of the account and for 5 years post-closure, after which they are securely destroyed unless a longer period is required by law.
• Support communications: Live chat transcripts and support emails are retained for 2 years from the date of the interaction to support quality assurance and dispute resolution.
• Analytics data: Anonymised, aggregated usage analytics do not contain personal identifiers and are retained indefinitely for platform improvement purposes.
• Marketing consent records: Records of your consent to receive marketing communications are retained for 3 years after consent is withdrawn, to demonstrate compliance with consent requirements.

Once the applicable retention period expires, ji88 securely deletes or anonymises your personal data so that it can no longer be associated with you.

You have the following rights over the personal data ji88 holds about you. These rights can be exercised by sending a request to support@ji88.link. We will respond within 30 days. There is no charge for making a reasonable data rights request.